Upload the Schedule Productivity export (Patient Level Detail) and the Encounter Count export for the same date range. The calculator filters both to Medicare-named appointment types and produces the efficiency rate per type, plus a row-by-row trace of every scheduled appointment against its resulting encounter.

Responsible for designing, implementing, and overseeing MVP's healthcare compliance program across all 50 states in which MVP operates. Owns adherence to the OIG's seven elements of an effective compliance program and serves as the primary internal safeguard against billing fraud, Anti-Kickback Statute (AKS) and Stark Law exposure, and regulatory investigation risk. Must maintain functional independence from revenue-generating operations to preserve the integrity of the compliance function.

• Policy Ownership: design, maintain, and version-control the written Compliance Plan, Code of Conduct, and related policies (billing/coding standards, AKS/Stark referral policy, self-disclosure protocol).
• Claims Auditing: conduct monthly-minimum sampling audits of submitted claims — particular focus on RPM (99457/99458/99490), CCM, and TC-modifier billing — to confirm documentation supports the code billed. Track provider-level error rates and require corrective action plans for outliers, applied consistently regardless of a provider's revenue contribution.
• Partnership & Contract Review: review every new partnership, referral, or promotional agreement against AKS/Stark safe harbors prior to execution.
• Reporting Channel: maintain a confidential, non-retaliatory reporting channel for staff to report suspected compliance concerns.
• Training: deliver mandatory annual compliance training to all providers and billing staff, plus role-specific training; maintain signed completion logs.
• Governance: convene and document a quarterly compliance committee meeting with defined minutes and action items.
• Corrective Action & Self-Disclosure: manage MVP's response to identified billing errors or compliance gaps, including payer repayment coordination and, where warranted, OIG self-disclosure protocol.
• Regulatory Liaison: serve as the primary point of contact for regulatory inquiries and investigations (e.g., state AG or Medicaid program inquiries), producing documentation demonstrating proactive self-governance.

• Documented, current compliance plan with quarterly committee minutes on file.
• 100% annual training completion with signed logs.
• Claims audit sampling conducted on schedule with tracked corrective actions closed within defined timelines.
• Zero undocumented AKS/Stark exposure on new partnership agreements at time of signing.